Compliance

Quality Management

The German Branch of Mitsubishi Electric Europe B.V. is a sales, marketing and service company for electrical and electronic products of the Japanese parent company Mitsubishi Electric Corporation. Our company is structured into product-related sales, marketing and service areas and is represented throughout Germany with offices for local customer support. Intercultural thinking and international business activities form the basis of our company, which sees itself not as a rigid organization but as a living organism.

Each of us plays an important role in the sense of holistic thinking and acting and assumes responsibility for the tasks entrusted to us.

Process-oriented quality management

Mitsubishi Electric will continue to play an outstanding role in international competition, as we react to changes as quickly as possible and at the same time we meet the highest quality standards of our customers. Since 1994 we have taken up this challenge by means of a quality management system according to ISO 9001. This system is used to live an effective structural and operational organization within the entire company, to recognize potential problems, to analyze the causes and to prevent the occurrence of errors through appropriate corrective and preventive measures. In the annual audits carried out by an independent body, the conformity to all standard requirements of ISO 9001 is certified in an audit report. Since the introduction of the quality management system, continuous improvement of our business processes has been a permanent priority. The defined scope of our Branch has always been successfully certified.

Certificate ISO 9001

Since February 2017, the integrated ISO management system has been certified according to ISO 9001: 2015 and ISO 14001: 2015. This quality management system is based on the following principles: